Compassionate Vet Receptionist for Client & Pet Care

Vetcor; Mission Viejo (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

401(k) matching

Tuition support program

Paid time off

Uniform allowance

Pet discounts

Job summary

Animal & Bird Clinic of Mission Viejo is hiring a Customer Service Receptionist to join our veterinary team in Mission Viejo, CA. This full-time position centers on friendly client service, scheduling, and accurate record-keeping for pets and their families.

Experience in customer service or veterinary reception is preferred, but we offer training. Weekend hours are required, and you will be part of a supportive, team-oriented environment focused on compassionate care for every patient.

Qualifications

• High school diploma or GED required
• Excellent listening, communication, and customer service skills
• Compassion for pets and their families
• Ability to respond to clients’ emotions with patience, empathy, and professionalism

Responsibilities

• Answer incoming calls using a five-line telephone system
• Schedule appointments and manage the hospital’s daily calendar
• Monitor and respond to client emails
• Make outbound calls to follow up with pet owners
• Request medical records from other veterinary hospitals as needed
• Check patients and clients in and out efficiently
• Present and explain charges for veterinary services
• Process payments accurately and professionally
• Educate clients about non-medical pet-care topics
• Maintain electronic medical records and client correspondence
• Keep reception area clean, organized, and welcoming
• Help with interior and exterior hospital maintenance
• Participate in shared opening/closing cleaning duties
• Clean animal waste when needed

Skills

Customer service

Communication

Pet compassion

Multitasking

Team player

Willingness to learn

Weekend availability

Organizational skills

Empathy

Education

High school diploma or GED

Job description

Animal & Bird Clinic of Mission Viejo is hiring a Customer Service Receptionist to join our veterinary team in Mission Viejo, CA. This full-time position centers on friendly client service, scheduling, and accurate record-keeping for pets and their families.

Experience in customer service or veterinary reception is preferred, but we offer training. Weekend hours are required, and you will be part of a supportive, team-oriented environment focused on compassionate care for every patient.