Compassionate Veterinary Receptionist & Customer Care

Revive Veterinary Care; San Carlos (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Paid time off (PTO)

401k

Medical, dental, vision

Employee pet discount

Job summary

Revive Veterinary Care in San Carlos, CA is hiring a friendly veterinary receptionist to warmly greet clients and their pets, manage the front desk communications, and coordinate appointments. You will support registration, payments, and ensure accurate patient records while maintaining a welcoming atmosphere in the clinic.

The role requires strong English communication, a professional appearance, and the ability to multitask in a busy environment.

Qualifications

• Previous experience as a veterinary receptionist or experience in the animal care setting is highly preferred.
• High school diploma or equivalent; additional veterinary technology or related field education is a plus.
• Strong and clear English language communication skills (both verbal and written) with a customer-focused attitude.
• Ability to communicate calmly with a variety of clients, handle client complaints in a professional manner.
• Maintain a professional attire i.e., hospital scrubs, neutral colors like navy blue/gray preferred.
• Proficient in using computer systems; experience with veterinary software, IDEXX Neo, is an advantage.
• Ability to multitask effectively in a busy environment while maintaining attention to detail.
• Compassionate towards animals and their owners.
• Open to work on weekends.

Responsibilities

• Greet clients and their pets with warmth, empathy and professionalism.
• Ensure that clients and pets feel welcome and comfortable.
• Serve as “Ambassadors” of creating and maintaining goodwill for the hospital.
• Build rapport with clients and pets.
• Greet clients and pets by name.
• Help new clients completely fill out the registration form.
• Inform new clients about the hospital’s services, etc.
• Exceed the client’s expectations of service.
• If there is a delay, keep clients informed of the expected waiting time.
• Answer phone calls, schedule appointments, and manage the clinic’s calendar and appointment schedule.
• Maintain accurate patient records and ensure all information is up-to-date.
• For example, update vaccination status before or at the time of appointment check-in.
• Process payments and handle billing inquiries.
• Coordinate timely communication between veterinarians, technicians, and clients.
• Maintain cleanliness and organization of the reception area & exam rooms prior to checking patients in.
• Handle incoming emails and messages promptly.
• Assist with inventory management as needed.

Skills

Customer service

English communication

Calm under pressure

Multitasking

Attention to detail

Professional appearance

Education

High school diploma or equivalent

Vet tech education or related field a plus

Tools

IDEXX Neo

Job description

Revive Veterinary Care in San Carlos, CA is hiring a friendly veterinary receptionist to warmly greet clients and their pets, manage the front desk communications, and coordinate appointments. You will support registration, payments, and ensure accurate patient records while maintaining a welcoming atmosphere in the clinic.

The role requires strong English communication, a professional appearance, and the ability to multitask in a busy environment.