Compassionate Support Specialist - Funeral Home (Hybrid)

National Guardian Life Insurance Company; Madison (WI); Híbrido; USD 25 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

PTO 20–25 days

Paid holidays

Health plan

HSA contribution

401(k) match

Resumo da oferta

National Guardian Life Insurance Company (NGL) is seeking a Support Specialist (Funeral Home) to deliver exceptional customer support to internal and external partners via phone and email in a hybrid role based in Madison, WI.

You will handle service requests, document interactions, and work with cross-functional teams to resolve issues, while maintaining compassionate, professional communication and meeting monthly in-office expectations.

Qualificações

• Minimum: High School diploma or GED.
• Preferred Wisconsin Preneed Certification.
• LOMA 280/290 with ACS goal preferred.
• 1–2 years of customer service or call center experience.
• Ability to work in a hybrid in-office setting.

Responsabilidades

• Delivers high-quality communication primarily over the phone with callers while utilizing critical thinking and problem-solving skills to help find appropriate solutions
• Skilled in writing clear and detailed notes and instructions on each call
• Effectively writes emails, letters, and other forms of written communication with external customers needing documentation or letters
• Leverages resources and reaches out to others when needing support or assistance with escalated situations
• Utilizes various systems to locate applicable information and details for each call
• Accountable for personal growth and performance metrics
• Contributes in a supportive and positive manner with coworkers
• Works across the team to ensure coverage with incoming calls and written communication
• Completes assigned processing work, projects, tasks, and/or milestones by agreed upon due date
• Suggests solutions that meet the immediate and potential future needs and requests of our external and internal customers

Conhecimentos

Phone support

Written communication

Customer service

Teamwork

Problem solving

Empathy

Attention to detail

Formação académica

High School diploma / GED

Wisconsin Preneed Certification

LOMA 280 & 290 with ACS goal

Descrição da oferta de emprego

National Guardian Life Insurance Company (NGL) is seeking a Support Specialist (Funeral Home) to deliver exceptional customer support to internal and external partners via phone and email in a hybrid role based in Madison, WI.

You will handle service requests, document interactions, and work with cross-functional teams to resolve issues, while maintaining compassionate, professional communication and meeting monthly in-office expectations.