Customer Service & Operations Support Specialist

Funeral Directors Life; Abilene (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Funeral Directors Life is seeking a creative Customer Service (Operations Support) Specialist to manage quality service for customers. This roving position within the Operations Division emphasizes high-integrity customer care, processing new business, claims, and interaction with insurance companies on high-volume days.

The role requires strong communication, organization, and problem-solving skills, with the ability to gather accurate information and work in a Windows/Microsoft Office

Qualifications

• Excellent written and verbal communication skills
• Strong organizational skills
• Dependability, integrity and compassion are a must
• Ability to gather accurate information
• Effective problem resolution and critical thinking skills
• Ability to use a personal computer and Windows-based environment with MS Office/Company Specific Software

Responsibilities

• Maintain customer profiles
• Establish and maintain positive working relationships to promote a quality service image
• Organize and work with detailed records
• Handle inbound calls and email correspondence from customers, employers, insurance companies, employing agencies & record details of interactions
• Provide the highest level of customer service or refer inquiries to appropriate management levels

Skills

Excellent communication

Strong organizational skills

Dependability and integrity

Problem solving

Information gathering

Windows/Microsoft Office

Tools

MS Office

Company-specific software

Job description

Funeral Directors Life is seeking a creative Customer Service (Operations Support) Specialist to manage quality service for customers. This roving position within the Operations Division emphasizes high-integrity customer care, processing new business, claims, and interaction with insurance companies on high-volume days.

The role requires strong communication, organization, and problem-solving skills, with the ability to gather accurate information and work in a Windows/Microsoft Office