Service Support Specialist

Service-Corporation-Internationa; New Bern (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Service Corporation International is seeking a dedicated Specialist to provide exemplary customer service for families following a loss. You will work closely with funeral directors and location managers to initiate and complete arrangements, coordinating schedules, documents, and transports with compassion and attention to detail.

The role requires urgency, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School diploma or equivalent
• Good driving record and valid driver’s license
• 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Responsibilities

• Meets regularly with Funeral Director(s) to ensure customer needs are met
• Frequently communicates with families to coordinate activities
• Takes first calls and dispatches removal teams
• Collects vital information, files death certificates and insurance claims
• Schedules appointments for Funeral Directors
• Designs and prints memorials; creates, scans, and corrects arrangement documents
• Orders merchandise, flowers, urns
• Schedules services including coordinating with churches, cemeteries and staff
• Assists with setting up funeral/visitation areas and take down
• Assists during funeral services and events
• Assists with dressing, casketing and preparing the deceased for viewing
• Transport human remains to the Crematory facility
• Delivers ashes from Crematory to Funeral Home
• Assists with removals
• May be required to ensure company vehicles are clean and fueled, prior to and after services
• Adheres to all Company and Regulatory requirements
• Performs other administrative duties for the location when time permits

Skills

Customer service

Communication

Empathy

Education

High School diploma

Tools

Microsoft Office

Job description

Our associates celebrate lives. We celebrate our associates.This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.JOB RESPONSIBILITIESMeets regularly with Funeral Director(s) to ensure customer needs are metFrequently communicates with families to coordinate activitiesTakes first calls and dispatches removal teamsCollects vital information, files death certificates and insurance claimsSchedules appointments for Funeral DirectorsDesigns and prints memorials; creates, scans, and corrects arrangement documentsOrders merchandise, flowers, urnsSchedules services including coordinating with churches, cemeteries and staffAssists with setting up funeral/visitation areas and take downAssists during funeral services and eventsAssists with dressing, casketing and preparing the deceased for viewingTransport human remains to the Crematory facilityDelivers ashes from Crematory to Funeral HomeAssists with removalsMay be required to ensure company vehicles are clean and fueled, prior to and after servicesAdheres to all Company and Regulatory requirementsPerforms other administrative duties for the location when time permitsMINIMUM RequirementsEducationHigh School diploma or equivalentCertification/LicenseGood driving record and valid driver’s licenseExperience2 years of experience in an office clerical or customer service capacity requiredExperience working in a customer-focused and fast-paced professional environment requiredFuneral industry experience preferred but not requiredKnowledge, Skills and AbilitiesStrong knowledge of computers and softwareAbove average communication skillsHigh level of compassion and integrityProblem solving skillsAbility to multi task and set prioritiesAbility to maintain confidentialityAbility to work beyond standard business hours including weekendsDetail orientedProfessional team playerPro-actively seeks out tasksMotivated, enthusiastic work ethicWork CONDITIONSWhen considering the work hours associated with this job, the following factors may apply:Work EnvironmentMostly works indoors during all seasons and weather conditionsOccasional work outdoorsLimited amount of local and/or multiple location traveling requiredProfessional dress is required when in contact with familiesWork PosturesSitting continuously for many hours per day, up to 6 hours per dayOccasional periods of time standing, up to 3 hours per dayClimbing stairs to access buildingsPhysical DemandsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageAbility to lift up to 20 poundsWork HoursWorking beyond “standard” business hours as the need arisesPostal Code: 28560Category (Portal Searching): OperationsJob Location: US-NC - New Bern