Hybrid Life Insurance Customer Support Specialist

Homesteaders Life Company; West Des Moines (IA); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Hybrid work environment

401(k) with company match

Company-paid life insurance

Medical and dental insurance

Paid holidays and vacation

Tuition reimbursement

Job summary

Homesteaders Life Company is seeking a Customer Service Representative to provide high-volume, customer-focused service to funeral homes, preneed counselors, agents, and policy owners. You will collaborate with a team to support families we serve.

You will handle inquiries on accounting, claims, new business, enrollment, and policy changes, assist agents with online services, and help ensure regulatory compliance and accurate underwriting. Hybrid work environment offered.

Qualifications

• High school diploma required; an associate degree is preferred.
• 3–5+ years of customer service experience in financial services, preferably life insurance.
• Proficiency with Microsoft Outlook and Word.
• Experience with LifePro office administration system preferred.

Responsibilities

• Provide high volume, customer-oriented service to funeral homes and policy owners.
• Resolve accounting, claims, and new business issues for paper and online methods.
• Respond to telephone and written inquiries with information and services.
• Assist with enrollment, reporting, administration, and system navigation online.
• Help agents and funeral homes with online services and compliance.
• Address commission questions and ensure regulatory compliance.
• Perform system testing to ensure file integrity and underwriting limits.

Skills

Customer service

Phone support

Communication

Microsoft Office

Financial services experience

Education

High school diploma or equivalent

Associate degree preferred

Tools

LifePro

Job description

Homesteaders Life Company is seeking a Customer Service Representative to provide high-volume, customer-focused service to funeral homes, preneed counselors, agents, and policy owners. You will collaborate with a team to support families we serve.

You will handle inquiries on accounting, claims, new business, enrollment, and policy changes, assist agents with online services, and help ensure regulatory compliance and accurate underwriting. Hybrid work environment offered.