Funeral Service Assistant (part-time)

Sci Corp; Madison Heights (MI); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

Sci Corp in Michigan is seeking a Funeral Services Assistant to support operations and customer service at the funeral home. You will greet families, coordinate details, and assist with services and ceremonies with compassion and professionalism.

Responsibilities include arranging setup, handling documents, assisting with preparation of remains, answering calls, driving when needed, and supporting visitations and receptions.

Qualifications

• Requires high school diploma or equivalent and compassionate approach.
• Experience in customer service or sales preferred.
• Proficient in MS Office; comfortable learning databases.

Responsabilités

• Set up services with floral arrangements, chairs, urns, photos and keepsakes.
• Prepare service documents for events, cremations and maintenance.
• Assist with handling remains per policy, including dressing or cremation procedures as allowed.
• Answer phones, operate office equipment, and manage multimedia systems.
• Run errands for supplies and deliveries.
• Provide ushering and transportation support for families and services.
• Drive funeral home vehicles for services and family pickups.
• Ensure refreshments are available where permitted.
• Assist with visitations, chapel setup, and family item delivery.

Connaissances

Compassion

Verbal and written communication

Team player

Formation

High school diploma or equivalent

Outils

MS Office suite

Databases

Description du poste

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

Education

• High school diploma or equivalent

Experience

• Previous customer service and/or sales experience preferred
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

• Valid state driver's license with an acceptable driving record required

Knowledge, Skills and Abilities:

• High level of compassion and integrity
• Clear and concise verbal and written communication skills
• Professional behaviors and team player

Postal Code: 48071

Category (Portal Searching): Operations

Job Location: US-MI - Madison Heights