Compassionate Pet Clinic Front Desk Receptionist

Connecticut Humane Society; Wilton (CT); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Benefits

Job summary

Connecticut Humane Society in Wilton, CT is seeking two friendly, compassionate Receptionists to support our Public Clinic and Shelter. You’ll be the first friendly face or voice for pets and their people, guiding check-ins and guiding visits with warmth.

Join a brand-new, state-of-the-art resource center where helping pets and people is at the heart of everything you do. Full-time position with benefits and an Equal Opportunity Employer statement.

Qualifications

• Previous reception or customer service experience; veterinary reception experience preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• The ability to multitask and remain calm in a fast-paced environment.
• Positive, proactive, and creative approach to problem-solving.
• Strong computer skills and the ability to learn and navigate multiple software systems.
• The ability to work effectively both independently and as part of a team.
• A willingness to work one weekend day.

Responsibilities

• Welcoming clients and their pets with professionalism, warmth, and compassion
• Checking clients in and out for veterinary appointments and shelter services
• Assisting clients with pet surrenders
• Scheduling appointments for clinic and shelter services
• Answering phones and responding to emails, texts, and other client communications
• Obtaining medical records by communicating with veterinary clinics, rescues, and other organizations
• Entering and maintaining accurate information in multiple computer systems
• Processing payments and other monetary transactions
• Providing basic education and guidance regarding medications, after-care instructions, pet surrender, and post-adoption expectations
• Working closely with veterinary, shelter, and other CHS team members to ensure excellent service and continuity of care
• Helping create a calm, supportive environment during what can sometimes be an emotional experience for clients

Skills

Customer service

Communication

Teamwork

Multitasking

Problem solving

Computer skills

Organizational skills

Compassion

Job description

Connecticut Humane Society in Wilton, CT is seeking two friendly, compassionate Receptionists to support our Public Clinic and Shelter. You’ll be the first friendly face or voice for pets and their people, guiding check-ins and guiding visits with warmth.

Join a brand-new, state-of-the-art resource center where helping pets and people is at the heart of everything you do. Full-time position with benefits and an Equal Opportunity Employer statement.