Pet Clinic Front Desk Specialist - Compassionate & Efficient

Veterinary Practice Partners; Needham (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

Highland Animal Hospital in Needham, MA is seeking a full-time Veterinary Receptionist to be the primary point of contact for clients and their pets. The role blends administrative precision with warmth, handling high-volume front desk tasks with composure and empathy.

Responsibilities include greeting clients, updating medical records, managing phone inquiries, processing payments, and coordinating with veterinarians and staff.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Skills

Customer service

Front desk experience

Communication skills

Compassionate care

Conflict resolution

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Highland Animal Hospital in Needham, MA is seeking a full-time Veterinary Receptionist to be the primary point of contact for clients and their pets. The role blends administrative precision with warmth, handling high-volume front desk tasks with composure and empathy.

Responsibilities include greeting clients, updating medical records, managing phone inquiries, processing payments, and coordinating with veterinarians and staff.