Call Center Representative - Part Time

Connecticut Humane Society; Newington (CT); On-site; USD 26,000 - 29,000; Part time

Job summary

The Connecticut Humane Society is seeking a dynamic Call Center Representative for the Newington Pet Resource Center. You will handle incoming calls, route inquiries, provide information on programs, and assist adopters. The role includes occasional follow-up calls and setting clinic appointments.

Hours are Fridays through Sundays or Saturdays through Mondays, from 8:30 am to 5:00 pm. This part-time, hourly position offers weekend work and opportunities to contribute to animal welfare.

Qualifications

• Education: High school diploma or GED.
• Experience: 1–2 years in customer service; reception or call center preferred.
• Technology: Microsoft Office, basic office equipment, data entry, and multi-line phone systems.

Responsibilities

• Answer and handle all incoming calls and re-route as needed.
• Provide general information on the Society and programs offered.
• Place follow‑up calls to adopters and conduct short surveys with clinic clients when call volume is low.
• Enter client or animal data into the clinic or shelter software; set up clinic appointments.

Skills

Customer service

Teamwork

Phone etiquette

Data entry

Education

High school diploma/GED

Tools

Microsoft Office

Multi-line phone systems

Job description

Job Details: Job Location: NEWINGTON, CT 06111, Salary Range: $19.00 - $21.00 Hourly, The Connecticut Humane Society is looking for a dynamic, customer service oriented individual to work in our Call Center. This position will be located at our Newington Pet Resource Center. The candidate will be responsible for answering and handling all incoming call, and re-routing them as needed. They will provide general information on the society and answer questions about our programs and services. When the call volume is low this position will place follow up calls to adopters and do short phone surveys with clinic clients. This position will also rotate through the general call answering, follow up calls and working directly to set up client appointment in the clinic. They will need to perform administrative tasks such as entering client or animal date into our clinic or shelter software.

Position Overview

Title: Call Center Representative Overview: This part time position would work either Friday/Saturday/Sunday or Saturday/Sunday/Monday. The hours are set at 8:30am to 5:00pm. This position is ideal for who is able to deal with different communication styles. We are looking for a customer service oriented individual who can work well within a team. Interested individuals must be able to handle multiple priorities and enjoy a busy call center environment. This position includes a weekend schedule.

Connecticut Humane Society is an Equal Opportunity Employer M/F/D/V.

Location: UNITED STATES, Newington, CT Position Type: Part Time Pay Type: Hourly (Non-Exempt) Pay Range: $19-21/hr US

Qualifications

• Education: High school diploma/GED
• Experience: One to two years' experience working in a customer service position. Prior reception or call center experience preferred
• Technology: Microsoft Office, basic office machinery, data entry and multi line phone systems.