Pet Care Front Desk Specialist

Spot On Veterinary Hospital & Hotel; Westport (CT); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement savings

Paid time off

Employee discounts

other company benefits

Job summary

Spot On Veterinary Hospital & Hotel in Westport, CT is hiring a friendly Pet Care Guest Services Representative for a front-desk role in a state-of-the-art facility. You will be the first point of contact for clients and their pets, creating a welcoming, organized experience and supporting daily operations.

Responsibilities include greeting clients, scheduling appointments, updating records, handling payments, and coordinating with veterinary, daycare, and grooming teams to ensure exceptional

Qualifications

• Previous customer service or front-desk experience preferred.
• Comfort interacting with clients and pets.
• Excellent communication and interpersonal skills.
• Ability to handle payments and basic financial transactions.
• Punctual and dependable.

Responsibilities

• Welcome clients and their pets in a friendly and professional manner.
• Serve as a primary point of contact for clients in person, by phone, and by email.
• Answer questions about our services and assist clients with their needs.
• Create new client and pet profiles and maintain accurate client information.
• Update existing client and pet records as needed.
• Schedule appointments and coordinate client requests.
• Assist with client check-ins and check-outs.
• Process payments and assist with financial transactions.
• Communicate information between clients and our care teams.
• Provide follow-up and exceptional customer service.
• Help maintain a clean, organized, and professional front-desk environment.
• Work closely with our veterinary, daycare, grooming, and other pet-care teams.
• Assist with administrative and customer-service responsibilities as needed.

Skills

Customer service

Communication

Front-desk experience

Multitasking

Organizational skills

Job description

Spot On Veterinary Hospital & Hotel in Westport, CT is hiring a friendly Pet Care Guest Services Representative for a front-desk role in a state-of-the-art facility. You will be the first point of contact for clients and their pets, creating a welcoming, organized experience and supporting daily operations.

Responsibilities include greeting clients, scheduling appointments, updating records, handling payments, and coordinating with veterinary, daycare, and grooming teams to ensure exceptional