Compassionate Patient Services & Scheduling Coordinator

Catholic Charities New Hampshire; Manchester (NH); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Health Care for the Homeless in Manchester, NH, is seeking a Patient Service Representative / Scheduling Coordinator to warmly welcome patients and support them throughout their visit.

The role involves managing provider schedules, updating demographics and insurance data, collecting co-pays, and coordinating interpreter services to ensure smooth clinic flow. Ideal candidates have 2–3 years in healthcare settings and strong customer service skills.

Competenze

• 2–3 years of experience in a healthcare or medical office setting.
• Strong data entry and computer skills and customer service and communication skills.

Mansioni

• Serve as the first point of contact and warmly welcome, register, and support patients throughout their visit
• Manage provider schedules and coordinate appointments to ensure smooth clinic flow
• Verify and update patient demographics, insurance, and eligibility (including Sliding Fee Discount Scale)
• Collect co-pays and fees in compliance with policies and regulations
• Coordinate interpreter services, transportation, and other visit-related supports
• Answer and triage incoming calls with professionalism and compassion
• Address patient concerns and escalates issues when appropriate
• Maintain accurate medical records and protect confidential health information
• Support clinic operations, including supplies and cross-site assistance as needed

Conoscenze

Data entry

Computer skills

Customer service

Communication skills

Formazione

High School Diploma or GED

Descrizione del lavoro

Health Care for the Homeless in Manchester, NH, is seeking a Patient Service Representative / Scheduling Coordinator to warmly welcome patients and support them throughout their visit.

The role involves managing provider schedules, updating demographics and insurance data, collecting co-pays, and coordinating interpreter services to ensure smooth clinic flow. Ideal candidates have 2–3 years in healthcare settings and strong customer service skills.