Patient Services & Scheduling Specialist

Intermountain Health; Logan (UT); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health is seeking a Patient Service Representative to be the first point of contact for patients, providing courteous support and resolving needs related to intake and care. The role emphasizes accurate EMR documentation and seamless patient experiences across channels.

The position requires strong communication, basic computer skills, and a commitment to privacy and high service standards within a busy healthcare setting in Logan, Utah.

Qualifications

• Six months of customer service experience.
• Basic computer skills (word processing, data entry).
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy and PHI of patients.

Responsibilities

• Answer patient inquiries by phone, in person, or via secure messaging.
• Document all calls in the EMR accurately.
• Schedule appointments and registrations.
• Verify and update patient demographic and insurance information.

Skills

Customer service

Computer literacy

Interpersonal communication

PHI privacy

Multilingual

Education

High school diploma or GED preferred

Tools

EMR systems

Job description

Intermountain Health is seeking a Patient Service Representative to be the first point of contact for patients, providing courteous support and resolving needs related to intake and care. The role emphasizes accurate EMR documentation and seamless patient experiences across channels.

The position requires strong communication, basic computer skills, and a commitment to privacy and high service standards within a busy healthcare setting in Logan, Utah.