Compassionate Patient Scheduling Specialist

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

WakeMed Health & Hospitals in Raleigh seeks a Patient Scheduling Representative to interact with patients and healthcare provider offices by phone and messages to schedule appointments. You will perform administrative duties, enter demographic and insurance information, and coordinate with clinical staff in a fast-paced, metrics-driven call center.

The role requires excellent communication and interpersonal skills, attention to detail, and a commitment to delivering outstanding customer service

Qualifications

• High School Diploma or equivalent required.
• 1 year of customer service preferred.
• Excellent interpersonal and communication skills.
• Ability to handle high-volume calls in a fast-paced environment.

Responsibilities

• Schedule patient appointments by phone or messages and coordinate with provider offices.
• Handle inbound and outbound communications and manage work queues.
• Enter demographic and insurance information accurately into the system.

Skills

Customer service

Communication

Telephone etiquette

Education

High School Diploma or equivalent

Job description

WakeMed Health & Hospitals in Raleigh seeks a Patient Scheduling Representative to interact with patients and healthcare provider offices by phone and messages to schedule appointments. You will perform administrative duties, enter demographic and insurance information, and coordinate with clinical staff in a fast-paced, metrics-driven call center.

The role requires excellent communication and interpersonal skills, attention to detail, and a commitment to delivering outstanding customer service