New Patient Scheduler

Raleigh Orthopaedic Clinic; United States; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Life insurance

PTO

Job summary

Raleigh Orthopaedic Clinic seeks a detail-oriented, highly organized New Patient Scheduler for the Raleigh location. This role is the first line of contact, handling calls and scheduling across multiple locations with accuracy and courtesy.

You will manage high-volume scheduling, verify patient information in the EHR, and coordinate with clinical teams to ensure seamless care. Strong communication, multitasking, and computer skills are essential for success.

Qualifications

• Experience in medical scheduling call center or related role is required.
• Ability to handle high-volume phone calls with professionalism.
• Excellent attention to detail and organizational skills.

Responsibilities

• Answer and manage high volume multi-line calls from patients and providers.
• Schedule new patient, follow-up and pre-operative appointments per provider requirements.
• Maintain accurate and organized schedules across locations.
• Verify and update patient demographics and insurance in the EHR.
• Coordinate with clinical teams to ensure seamless scheduling and care continuity.
• Return voicemails promptly and follow up on inquiries.
• Assist with appointment changes, cancellations and rescheduling as needed.
• Provide directions and information about clinic locations and services.

Skills

Attention to detail

Organizational skills

Communication skills

Customer service

Scheduling software

Multitasking

Phone etiquette

Tools

EHR system

Job description

New Patient Scheduler Full Time Position Raleigh Location Were seeking a detail oriented and highly organized Appointment Scheduler to join our fast paced medical practice This role serves as the first line of customer service and public relations ensuring all patient and provider calls are handled efficiently and appointments are scheduled accurately across all locations

Key Responsibilities

• Answer and manage high volume multi line phone calls from patients and referring providers
• Schedule new patient follow up and pre operative appointments in accordance with provider and clinic requirements
• Maintain accurate and organized schedules
• Verify and update patient demographic and insurance information in the electronic health record system
• Coordinate with clinical teams and other departments to ensure seamless scheduling and care continuity
• Return voicemails promptly and follow up on patient inquiries
• Assist with appointment changes cancellations and rescheduling as needed
• Provide directions and general information to patients regarding clinic locations and services
• Handle patient concerns professionally and escal when appropriateServe as backup support for front desk operations as needed

What You Bring

• Strong attention to detail and organizational skills
• Excellent communication and customer service abilities
• Ability to thrive in a fast paced high volume call environment
• Working knowledge of appointment scheduling systems
• At least 1 year of medical scheduling call center or related experience preferred
• Ability to build and maintain positive working relationships with patients providers and team members
• Strong computer skills and ability to multitask efficiently

Benefits

• Full medical dental and vision coverage with FSA and HSA options
• Retirement plan with employer contributions
• Company paid life insurance
• Paid Time Off program

Compensation 1622 per hour based on experience