Compassionate Patient Scheduling Specialist

Duke University; Cary (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Duke University is hiring an Appointment Coordinator to join the Duke Perinatal Clinic network in Cary, NC. You will schedule referrals, coordinate care across departments, and communicate with patients and providers to ensure timely access and accurate information.

Work is generally five 8-hour shifts per week at the Cary and Durham locations. The role emphasizes patient-centric service, attention to compliance, and collaboration with a multi-site health system within Duke Health.

Qualifications

• One year of direct patient communication and service experience, ideally in healthcare.
• Ability to manage multiple tasks in a fast-paced healthcare setting.
• Proficiency with standard computer software and office tools.

Responsibilities

• Schedule referrals to determine the appropriate provider, location, and visit type.
• Communicate with patients, providers, and internal departments in writing and verbally.
• Provide information about services, providers, and locations within Duke Health.
• Prioritize referrals and manage work queues to meet timelines.
• Coordinate with interpreters and assist with pre-visit information.

Skills

Patient communication

Organized

Multitasking

Computer skills

Education

High school diploma or equivalent

Tools

Computer software tools

Job description

Duke University is hiring an Appointment Coordinator to join the Duke Perinatal Clinic network in Cary, NC. You will schedule referrals, coordinate care across departments, and communicate with patients and providers to ensure timely access and accurate information.

Work is generally five 8-hour shifts per week at the Cary and Durham locations. The role emphasizes patient-centric service, attention to compliance, and collaboration with a multi-site health system within Duke Health.