Patient Scheduling Representative

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

WakeMed Health & Hospitals in Raleigh seeks a Patient Scheduling Representative to interact with patients and healthcare provider offices by phone and messages to schedule appointments. You will perform administrative duties, enter demographic and insurance information, and coordinate with clinical staff in a fast-paced, metrics-driven call center.

The role requires excellent communication and interpersonal skills, attention to detail, and a commitment to delivering outstanding customer service

Qualifications

• High School Diploma or equivalent required.
• 1 year of customer service preferred.
• Excellent interpersonal and communication skills.
• Ability to handle high-volume calls in a fast-paced environment.

Responsibilities

• Schedule patient appointments by phone or messages and coordinate with provider offices.
• Handle inbound and outbound communications and manage work queues.
• Enter demographic and insurance information accurately into the system.

Skills

Customer service

Communication

Telephone etiquette

Education

High School Diploma or equivalent

Job description

Overview

The Patient Scheduling Representative will enjoy interacting with patients and healthcare provider offices on the phone and through messages to schedule patient appointments. The Patient Scheduling Representative will accurately perform administrative duties required for patient appointment scheduling, including managing inbound and outbound communication, working work queues, selecting correct appointments, and entering demographic and insurance information. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Scheduling Representative provides unsurpassed service for WakeMed patients scheduling outpatient services and physician practice appointments. The Patient Scheduling Representative works in a call center handling in-bound and outbound communication, coordinating with clinical staff in the physician practices/outpatient services, and completing task-based functions. The Patient Scheduling Representative works in a high-volume, fast-paced, metrics-driven environment.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required

Experience

1 Year Customer Service Preferred