Compassionate Medical Appointment Scheduler

Wilmington Health PLLC; Wilmington (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Wilmington Health is seeking an Appointment Scheduling Specialist to manage patient appointments, verify insurance information, and provide excellent customer service. You will handle scheduling, confirmations, and reminders, while ensuring accurate entry of patient data and coordinating with providers.

Responsibilities include HIPAA-compliant handling of PHI, empathy in patient interactions, and efficient use of scheduling software to optimize clinic flow.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in a medical office or scheduling role preferred.
• Strong communication, empathy, and customer service skills required.

Responsibilities

• Manage patient appointments including scheduling, rescheduling, and confirmations.
• Verify insurance information and collect copays when applicable.
• Enter accurate patient demographics and insurance data into the system.
• Respond to patient inquiries with professionalism and empathy.
• Coordinate with providers and office staff to facilitate timely appointments.
• Maintain HIPAA and data security standards in daily work.

Skills

Customer Service

Communication

Multitasking

Data Entry

EHR Systems

Scheduling Software

Empathy

Education

High School Diploma

Tools

Scheduling Software

Electronic Health Records (EHR)

Job description

Wilmington Health is seeking an Appointment Scheduling Specialist to manage patient appointments, verify insurance information, and provide excellent customer service. You will handle scheduling, confirmations, and reminders, while ensuring accurate entry of patient data and coordinating with providers.

Responsibilities include HIPAA-compliant handling of PHI, empathy in patient interactions, and efficient use of scheduling software to optimize clinic flow.