Patient Access & Registration Specialist

R1-Rc; Nashville (TN); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM is seeking a Patient Registration Customer Service Representative to greet patients at check-in, gather accurate information, and guide them through the registration process in a fast-paced hospital setting.

The role emphasizes compassionate, clear communication and the ability to handle insurance details with training provided. This on-site position supports clinicians and admission staff, contributing to smooth patient flow and positive experiences.

Qualifications

• High School Diploma or GED required.
• Strong customer service experience.
• Ability to pass background check, drug test, and vaccination requirements.
• Preferred medical or healthcare exposure is a plus but not required.

Responsibilities

• Register patients efficiently across multiple computer systems.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details (with training).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Skills

Customer service

Education

High School Diploma or GED

Job description

R1 RCM is seeking a Patient Registration Customer Service Representative to greet patients at check-in, gather accurate information, and guide them through the registration process in a fast-paced hospital setting.

The role emphasizes compassionate, clear communication and the ability to handle insurance details with training provided. This on-site position supports clinicians and admission staff, contributing to smooth patient flow and positive experiences.