Patient Registration Specialist (Healthcare Frontline)

R1 RCM, Inc.; Brazil (IN); On-site; BRL 107,000 - 136,000; Full time

Benefits offered by this job

Competitive benefits package

Training provided

Job summary

R1 RCM Inc. at Ascension St. Vincent Hospital is seeking a Patient Registration Customer Service Representative to greet patients at check-in, guide them through the registration process, collect accurate information, and answer questions with empathy.

No healthcare background is required—we provide training. This role is fast-paced, involves collaboration with clinicians and staff, and offers a clear path to a healthcare career while making a meaningful impact.

Qualifications

• High School Diploma or GED required.
• Strong customer service experience.
• Ability to pass background check, drug test, and vaccination requirements.

Responsibilities

• Register patients across multiple computer systems efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details (with training).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Skills

Customer service

Communication

Empathy

Education

High School Diploma or GED

Job description

R1 RCM Inc. at Ascension St. Vincent Hospital is seeking a Patient Registration Customer Service Representative to greet patients at check-in, guide them through the registration process, collect accurate information, and answer questions with empathy.

No healthcare background is required—we provide training. This role is fast-paced, involves collaboration with clinicians and staff, and offers a clear path to a healthcare career while making a meaningful impact.