Compassionate Patient Navigator & Care Coordinator

Pinnacle Fertility, Inc.; Dearborn (MI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Healthcare Insurance

Dental Insurance

Life Insurance

Vision Insurance

Paid PTO

Paid Holidays

Retirement Savings Plan

Job summary

Pinnacle Fertility, Inc. in Dearborn, MI is seeking a Patient Navigator to be the central contact for patients as they navigate treatment plans.

This on-site, full-time role offers the chance to educate patients, coordinate tests and referrals, and support families through insurance questions and financial resources. You will work with a multidisciplinary team to ensure seamless care, maintain EMR documentation, and participate in quality improvement initiatives.

Qualifications

• Minimum of 2 years in customer service, patient navigation, case management, or related healthcare role.
• Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in using electronic medical records (EMR) and other healthcare software.
• Bilingual skills are a plus.

Responsibilities

• Serve as the primary point of contact for patients, guiding them through their treatment plan and providing education on procedures, testing, and follow-up care.
• Coordinate and schedule patient appointments, tests, and referrals to ensure a smooth continuum of care.
• Assist patients with understanding their medical care, insurance coverage, and available financial resources.
• Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination.
• Maintain accurate and up-to-date patient records in the EMR system.
• Provide emotional support and resources to patients and families, addressing concerns or barriers to care.

Skills

Healthcare systems knowledge

Insurance processes

Patient advocacy

Excellent communication

Organizational skills

Problem-solving skills

EMR proficiency

Tools

EMR Software

Healthcare Software

Job description

Pinnacle Fertility, Inc. in Dearborn, MI is seeking a Patient Navigator to be the central contact for patients as they navigate treatment plans.

This on-site, full-time role offers the chance to educate patients, coordinate tests and referrals, and support families through insurance questions and financial resources. You will work with a multidisciplinary team to ensure seamless care, maintain EMR documentation, and participate in quality improvement initiatives.