Compassionate Patient Financial Counselor (On-Site)

R1 RCM; Milwaukee (WI); On-site; USD 23,000 - 32,000; Full time

Job summary

R1 RCM is seeking a Financial Counseling Representative to assist uninsured and underinsured patients with understanding coverage and financial assistance options. This on-site role travels between hospital floors to meet patients, screen eligibility, assist with applications, and clearly explain financial responsibilities with empathy.

You will support patients in determining options, collecting required documents, and coordinating with clinical and revenue cycle teams to ensure accurate,

Qualifications

• High school diploma or GED required.
• Strong customer service, communication, and interpersonal skills.
• Ability to explain complex information clearly.
• Willing to travel between floors and meet patients in rooms.

Responsibilities

• Visit uninsured patients in their rooms to review their financial needs.
• Screen for Medicaid, Marketplace, hospital financial assistance eligibility.
• Help patients complete applications and gather documents.
• Explain coverage options and next steps clearly.
• Discuss patient responsibility and payment options sensitively.
• Track status and document activities accurately.
• Protect patient privacy and coordinate with clinical teams.
• Balance service, accuracy and productivity in a fast-paced setting.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Multi-system navigation

On-site mobility

Education

High school diploma or GED

Job description

R1 RCM is seeking a Financial Counseling Representative to assist uninsured and underinsured patients with understanding coverage and financial assistance options. This on-site role travels between hospital floors to meet patients, screen eligibility, assist with applications, and clearly explain financial responsibilities with empathy.

You will support patients in determining options, collecting required documents, and coordinating with clinical and revenue cycle teams to ensure accurate,