Patient Financial Counselor - Revenue Cycle Support

R1-Rc; Manhattan (KS); On-site; USD 21,000 - 29,000; Full time

Job summary

R1 RCM Inc. is seeking a Financial Counseling Representative for an on-site role in Manhattan, Kansas. You will guide patients through insurance benefits, discuss payment options, and assist with Medicaid applications in a fast-paced hospital revenue cycle environment.

Join a mission-driven team that leverages technology to improve patient experience and financial performance. The role demands empathy, clear communication, and meticulous documentation across systems.

Qualifications

• Exemplary customer service experience.
• Ability to explain insurance benefits and out-of-pocket costs clearly.
• Ability to meet with patients to discuss payment options and financial assistance.
• Verify insurance eligibility and explain benefits clearly.
• Assist with Medicaid and financial assistance applications.
• Build trust with patients during stressful financial situations.
• Collaborate with care teams and revenue cycle departments.
• Maintain accurate documentation across multiple systems.

Responsibilities

• Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs.
• Meet with patients to discuss payment options and financial assistance programs.
• Verify insurance eligibility and explain benefits clearly.
• Assist with Medicaid and financial assistance applications.
• Build trust with patients during stressful financial situations.
• Collaborate with care teams and revenue cycle departments.
• Maintain accurate documentation across multiple systems.

Skills

Customer service

Communication

Empathy

Explain insurance concepts

Multitasking/Attention to detail

Professionalism

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Financial Counseling Representative for an on-site role in Manhattan, Kansas. You will guide patients through insurance benefits, discuss payment options, and assist with Medicaid applications in a fast-paced hospital revenue cycle environment.

Join a mission-driven team that leverages technology to improve patient experience and financial performance. The role demands empathy, clear communication, and meticulous documentation across systems.