Patient Financial Counselor - Onsite Nashville

R1-Rc; Nashville (TN); On-site; USD 52,349,000 - 56,482,000; Full time

Job summary

R1 RCM Inc. seeks a Financial Counseling Representative in Nashville, TN to assist uninsured and underinsured patients with coverage options and financial assistance.

The role is on-site, entails moving between floors to meet patients, screen for programs, and help with applications in a patient-centered manner. You will explain coverage steps, discuss patient responsibility, and document activity while maintaining privacy and collaborating with clinical and revenue teams.

Qualifications

• High school diploma or GED required.
• Strong customer service, communication and interpersonal skills.
• Ability to explain complex information clearly and compassionately.
• Attention to detail and ability to manage multiple systems.
• On-site role requiring movement between hospital floors.
• Experience with patient privacy and sensitive information a plus.

Responsibilities

• Travel between hospital floors to meet patients in their rooms.
• Screen for eligibility for Medicaid, Marketplace, and hospital programs.
• Help patients complete applications and collect documents.
• Explain coverage options, steps and next actions clearly.
• Discuss patient responsibility and payment options with patients.
• Track status, follow up on missing information, document activity, and protect privacy.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Multitasking

Patient privacy

Education

High school diploma or GED

Job description

R1 RCM Inc. seeks a Financial Counseling Representative in Nashville, TN to assist uninsured and underinsured patients with coverage options and financial assistance.

The role is on-site, entails moving between floors to meet patients, screen for programs, and help with applications in a patient-centered manner. You will explain coverage steps, discuss patient responsibility, and document activity while maintaining privacy and collaborating with clinical and revenue teams.