Compassionate Patient Finance Advocate (Onsite)

Erlanger Health System; Chandler (AZ); On-site; USD 52,000 - 64,000; Full time

Job summary

Talentify in Chandler, AZ is seeking a Patient Financial Counselor to help patients understand their insurance benefits and financial responsibilities. You will verify insurance, counsel on coverage and payment options, and maintain accurate financial records in a patient-centric environment.

This role emphasizes compassion, empathy, and emotional intelligence. The position is onsite with a Sunday-Thursday or Tuesday-Saturday shift, 6:00am–2:30pm, and requires 3+ years of healthcare financial

Qualifications

• 3+ years of healthcare financial counseling experience required.
• Knowledge of Commercial Insurance, Medicare, and Medicaid.
• High school diploma or equivalent required.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

Skills

Financial counseling

Collections

Insurance verification

Patient communication

Education

High school diploma or equivalent

Tools

Patient accounting system

Job description

Talentify in Chandler, AZ is seeking a Patient Financial Counselor to help patients understand their insurance benefits and financial responsibilities. You will verify insurance, counsel on coverage and payment options, and maintain accurate financial records in a patient-centric environment.

This role emphasizes compassion, empathy, and emotional intelligence. The position is onsite with a Sunday-Thursday or Tuesday-Saturday shift, 6:00am–2:30pm, and requires 3+ years of healthcare financial