Compassionate Patient Financial Counselor (Evening)

Sonora Behavioral Health Hospital; Tucson (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

Sonora Behavioral Health Hospital in Tucson, AZ seeks a Financial Counselor to help patients understand insurance benefits and financial responsibilities. Responsibilities include verification, upfront collections, payment arrangements, and maintaining accurate financial records, with a focus on compassionate, patient-centered support.

The ideal candidate has 3+ years in healthcare financial counseling or related fields, strong knowledge of Commercial Insurance, Medicare and Medicaid, excellent

Qualifications

• 3+ years of healthcare financial counseling, patient access, billing, or a related field.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid.
• Strong customer service, communication, and problem-solving skills.
• Ability to explain complex insurance and financial information to patients and families.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

Skills

Insurance verification

Financial counseling

Collections

Payment arrangements

Record keeping

Customer service

Education

High school diploma or equivalent

Job description

Sonora Behavioral Health Hospital in Tucson, AZ seeks a Financial Counselor to help patients understand insurance benefits and financial responsibilities. Responsibilities include verification, upfront collections, payment arrangements, and maintaining accurate financial records, with a focus on compassionate, patient-centered support.

The ideal candidate has 3+ years in healthcare financial counseling or related fields, strong knowledge of Commercial Insurance, Medicare and Medicaid, excellent