Compassionate Financial Counselor for Patient Finances

Acadia Healthcare; Center Point (AL); On-site; USD 42,000 - 65,000; Full time

Job summary

Acadia Healthcare is seeking a knowledgeable Financial Counselor to support patients in understanding insurance benefits and financial responsibilities. This 100% onsite role focuses on verification, counseling, and upfront collections in a behavioral health setting.

The ideal candidate has strong communication and empathy, with 3+ years in healthcare financial counseling or related fields; comfortable explaining complex insurance information to patients and families.

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience in healthcare financial counseling, patient access, billing, or a related field required.
• Extensive knowledge of Commercial Insurance and Medicaid required.
• Strong customer service, communication, and problem-solving skills.
• Ability to explain complex insurance and financial information to patients and families.
• We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financialassistance applications and verify income and expense documentation.
• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

Skills

Healthcare financial counseling

Patient access

Billing

Customer service

Communication

Problem solving

Empathy

Education

High school diploma

Job description

Acadia Healthcare is seeking a knowledgeable Financial Counselor to support patients in understanding insurance benefits and financial responsibilities. This 100% onsite role focuses on verification, counseling, and upfront collections in a behavioral health setting.

The ideal candidate has strong communication and empathy, with 3+ years in healthcare financial counseling or related fields; comfortable explaining complex insurance information to patients and families.