Compassionate Financial Counselor - Insurance & Payments

Talentify; Mesa (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Talentify is actively seeking an onsite Financial Counselor in Mesa, AZ to help patients understand their insurance benefits and financial responsibilities. You will verify insurance, counsel patients, collect balances, and manage payment options in a compassionate, patient-centered environment.

The role emphasizes empathy, emotional intelligence, and clear communication while guiding patients through complex coverage scenarios and financial assistance processes within a behavioral health

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience in healthcare financial counseling, patient access, billing, or a related field required.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid required.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

Skills

Customer service

Communication

Problem-solving

Empathy

Education

High school diploma or equivalent

Job description

Talentify is actively seeking an onsite Financial Counselor in Mesa, AZ to help patients understand their insurance benefits and financial responsibilities. You will verify insurance, counsel patients, collect balances, and manage payment options in a compassionate, patient-centered environment.

The role emphasizes empathy, emotional intelligence, and clear communication while guiding patients through complex coverage scenarios and financial assistance processes within a behavioral health