Patient Financial Counselor

Talentify; Chandler (AZ); On-site; USD 52,000 - 64,000; Full time

Job summary

Talentify in Chandler, AZ is seeking a Patient Financial Counselor to help patients understand their insurance benefits and financial responsibilities. You will verify insurance, counsel on coverage and payment options, and maintain accurate financial records in a patient-centric environment.

This role emphasizes compassion, empathy, and emotional intelligence. The position is onsite with a Sunday-Thursday or Tuesday-Saturday shift, 6:00am–2:30pm, and requires 3+ years of healthcare financial

Qualifications

• 3+ years of healthcare financial counseling experience required.
• Knowledge of Commercial Insurance, Medicare, and Medicaid.
• High school diploma or equivalent required.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

Skills

Financial counseling

Collections

Insurance verification

Patient communication

Education

High school diploma or equivalent

Tools

Patient accounting system

Job description

Overview

Patient Financial Counselor

We are seeking a knowledgeable and compassionate Patient Financial Counselor to help patients understand their insurance benefits and financial responsibilities. This role is responsible for insurance verification, financial counseling, upfront collections, payment arrangements, and maintaining accurate patient financial records.

The ideal candidate combines strong financial counseling and collections expertise with a genuine desire to help others. Because this is a patient-facing role within a behavioral health environment, we are seeking someone who demonstrates compassion, empathy, patience, and emotional intelligence while assisting patients through challenging situations. Three years of collecting experience is required for this role, five years is preferred.

This is an onsite role.

Sunday - Thursday OR Tuesday - Saturday6:00am - 2:30pm

Responsibilities

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

Qualifications

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience in healthcare financial counseling, patient access, billing, or a related field required.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid required.
  We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

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