Patient Referral Coordinator

LUX Infusion; City of Syracuse (NY); On-site; USD 30,307 - 35,817; Full time

Job summary

LUX Infusion is seeking a Patient Referral Coordinator in Syracuse, NY, to ensure patients are ready for care. You'll coordinate referrals, manage documentation, and communicate coverage details clearly.

The role requires a commitment to patient support and strong communication skills. Candidates should have an Associate’s degree and at least one year of healthcare experience. This is a hybrid position with three days onsite and two days remote following training.

Qualifications

• Minimum of one year of healthcare experience required.
• Strong knowledge of payer requirements related to billing and authorizations.
• Proficiency with computer systems and documentation accuracy.

Responsibilities

• Gather required documentation, confirm insurance coverage, and secure authorizations.
• Coordinate new infusion referrals from intake through processing.
• Communicate coverage details clearly to patients and their representatives.

Skills

Strong communication skills

Problem resolution

Organizational skills

Education

Associate’s degree in Business or Healthcare Services

Job description

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light—we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician‑led, U.S.‑based organization, we put people first—helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

Schedule: Monday–Friday, 8:30 AM–5:00 PM EST (subject to business needs). Location: Hybrid (Syracuse, NY) — 3 days onsite / 2 days remote following successful completion of onsite training.

Why This Role Matters

The Patient Referral Coordinator plays a vital role in ensuring patients are ready for care—clinically, administratively, and financially—before services begin. By coordinating referrals accurately and efficiently, this role helps remove barriers to treatment and supports a smooth, patient‑first experience.

In this role, you’ll contribute to work that:

• Help patients feel seen, informed, and supported as they begin care
• Build trust with clinicians and referral partners through accuracy and clear communication
• Enable timely, compliant care delivery in a growing, clinician‑led organization

Everything you do connects directly to real people navigating complex healthcare journeys—and your work helps ensure that care can begin with confidence.

What You’ll Do

In this role, you will:

• Ensure patient referrals are fully prepared for service by gathering required documentation, confirming insurance coverage, and securing authorizations in compliance with all regulatory requirements
• Coordinate new infusion and enteral referrals from intake through initial processing, ensuring accuracy, timeliness, and clarity at every step
• Collaborate closely with referral sources, hospital liaisons, pharmacy, nursing, billing, and branch teams to support seamless care delivery
• Communicate coverage details and financial obligations clearly to patients or their representatives, ensuring understanding and agreement prior to service
• Maintain accurate patient records, referral logs, and authorization tracking to support timely billing and reduce delays in reimbursement
• Identify opportunities to improve intake and referral workflows while maintaining high standards of service and compliance
• Bring reliability, follow‑through, and thoughtful problem‑solving to your daily work

What We’re Looking For

You may be a great fit if you bring:

• A deep commitment to the human impact of your work and to supporting patients through complex processes
• Strong communication and collaboration skills across clinical, operational, and external partners
• Ownership and accountability in managing referrals, documentation, and deadlines
• Comfort learning and adapting in a fast‑paced healthcare environment
• A desire to contribute to a team that values empathy, accuracy, and high standards

Qualifications

• Associate’s degree in Business, Healthcare Services, or a related field required
• Minimum of one (1) year of healthcare experience required
• Strong knowledge of payer requirements related to billing, authorizations, and coverage
• Proficiency with computer systems and documentation accuracy
• Strong organizational, multitasking, and problem‑resolution skills

Preferred

• Two (2) or more years of experience with a home care or infusion provider
• Prior home infusion experience on the provider or payer side

Pay Range: $22 - $26 USD

PHYSICAL DEMANDS

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at [e-mail] or 954.385.7322 x 1425.

While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER REQUIREMENTS

Employees are expected to:

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

EXPECTATIONS FOR ALL EMPLOYEES

All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

GENERAL INFORMATION

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.

Employees in this position may be required to assist directly—or coordinate appropriate assistance—to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.