Patient Support Specialist

LUX Infusion; Columbus (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

LUX Infusion is seeking a Patient Support Specialist to join our on-site Dublin, OH team. This role focuses on refill coordination, patient communication, and regulatory compliance to support specialty and infusion therapies.

You will coordinate prescriptions, gather information, process renewals, and ensure accurate records while collaborating with pharmacists and providers to maintain uninterrupted therapy for patients.

Qualifications

• High school diploma or GED required.
• Current Pharmacy Technician registration and/or certification, or commitment to obtain within 60 days of hire.
• Experience providing customer service to internal and external customers.
• Experience with data entry, healthcare systems, and medical terminology.

Responsibilities

• Coordinate prescription refills and outreach to support ongoing patient care.
• Communicate professionally with patients and providers to gather information and renewals.
• Submit insurance re-authorizations to prevent delays in therapy.
• Assist with regulatory compliance and escalate concerns to a pharmacist when needed.
• Maintain accurate patient records and insurance documentation in systems.
• Collaborate with pharmacy operations to support dispensing and refill coordination.
• Serve as a trusted contact while adhering to state Board of Pharmacy regulations and HIPAA.

Skills

Patient support

Communication

Attention to detail

Regulatory compliance

Team coordination

Education

High school diploma or GED

Pharmacy Technician registration/certification

Healthcare data entry experience

Job description

See your work in a new light.

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by

See your work in a new light.

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician‑led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

Location:

Onsite — Dublin, OH

Schedule:

Monday–Friday, 8:00 AM–5:00 PM EST

(Work location and schedule subject to change based on business needs)

See Your Work in a New Light

At LUX Infusion, we’re reimagining infusion and specialty care as something more human, more supportive, and more connected. We believe patients deserve clarity, consistency, and compassion throughout their care — especially as they manage ongoing therapies.

We’re looking for a Patient Support Specialist who wants their work to mean something — someone who brings care, accountability, and purpose to every patient interaction.

Why This Role Matters

The Patient Support Specialist plays a key role in maintaining continuity of care for patients receiving specialty or infusion therapies. By supporting refill coordination, prescription management, and patient communication, this role helps ensure patients stay on therapy safely, compliantly, and without disruption.

In This Role, You’ll Contribute To Work That

• Helps patients feel supported, informed, and confident in their ongoing care
• Builds trust with providers, caregivers, and pharmacy partners through accuracy and professionalism
• Supports clinicians and pharmacists by ensuring refill readiness and regulatory compliance
• Strengthens a patient‑first, clinician‑led organization focused on long‑term outcomes

Every interaction matters — and your work helps patients stay on track during complex care journeys.

In This Role, You Will

• Support ongoing patient care by coordinating prescription refills, outreach, and documentation throughout specialty or infusion therapy
• Communicate professionally with patients and providers to gather required information, lab results, and prescription renewals
• Submit insurance re‑authorizations and prior authorizations as needed to prevent delays in therapy
• Ensure clinical and regulatory compliance by asking required screening questions and escalating concerns to a pharmacist when appropriate
• Maintain accurate patient records, demographic information, and insurance documentation in designated systems
• Collaborate daily with pharmacy operations teams to support timely dispensing, shipping, and refill coordination
• Serve as a trusted point of contact while adhering to all state Board of Pharmacy regulations, HIPAA, and applicable laws
• Identify opportunities to improve patient support workflows while maintaining high standards of accuracy and service

What We’re Looking For

You May Be a Great Fit If You Bring

• A strong commitment to patient support and continuity of care
• Clear, compassionate communication skills with patients and healthcare partners
• Attention to detail and accountability in highly regulated environments
• Comfort balancing multiple priorities while maintaining accuracy
• A desire to be part of a team that values empathy, professionalism, and high standards

Required Qualifications

• High school diploma or GED
• Current Pharmacy Technician registration and/or certification in good standing (or commitment to obtain required registration/certification within 60 days of hire)
• Experience providing customer service to internal and external customers
• Experience with data entry, healthcare systems, and medical terminology