Patient Support Specialist

LUX Infusion; Dublin (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

LUX Infusion is reimagining infusion and specialty care to be more human, supportive, and connected. We seek a Patient Support Specialist who brings care, accountability, and purpose to every patient interaction, helping patients stay on therapy with clarity and compassion.

In this onsite role in Dublin, OH, you will coordinate prescriptions, liaise with patients and providers, and ensure regulatory compliance while maintaining accurate records and collaborating with pharmacy teams to support

Qualifications

• Strong commitment to patient support and continuity of care.
• Clear, compassionate communication with patients and healthcare partners.
• Ability to maintain accuracy in regulated environments.

Responsibilities

• Coordinate prescription refills and documentation for specialty or infusion therapy.
• Communicate with patients and providers to gather information and renewals.
• Submit insurance re-authorizations and prior authorizations to prevent delays.
• Ensure regulatory compliance by asking screening questions and escalating to a pharmacist.
• Maintain accurate patient records and insurance documentation.
• Collaborate with pharmacy operations to support dispensing, shipping, and refill coordination.
• Serve as a trusted contact while following state Board of Pharmacy laws and HIPAA.
• Identify opportunities to improve patient support workflows while maintaining accuracy.

Skills

Patient support

Communication

Attention to detail

Regulatory compliance

Coordination

Job description

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

Location: Onsite — Dublin, OH
Schedule: Monday–Friday, 8:00 AM–5:00 PM EST
(Work location and schedule subject to change based on business needs)

See Your Work in a New Light

At LUX Infusion, we’re reimagining infusion and specialty care as something more human, more supportive, and more connected. We believe patients deserve clarity, consistency, and compassion throughout their care — especially as they manage ongoing therapies.

We’re looking for a Patient Support Specialist who wants their work to mean something — someone who brings care, accountability, and purpose to every patient interaction.

Why This Role Matters

The Patient Support Specialist plays a key role in maintaining continuity of care for patients receiving specialty or infusion therapies. By supporting refill coordination, prescription management, and patient communication, this role helps ensure patients stay on therapy safely, compliantly, and without disruption.

• Helps patients feel supported, informed, and confident in their ongoing care
• Builds trust with providers, caregivers, and pharmacy partners through accuracy and professionalism
• Supports clinicians and pharmacists by ensuring refill readiness and regulatory compliance

Every interaction matters — and your work helps patients stay on track during complex care journeys.

What You’ll Do

In this role, you will:

• Support ongoing patient care by coordinating prescription refills, outreach, and documentation throughout specialty or infusion therapy
• Communicate professionally with patients and providers to gather required information, lab results, and prescription renewals
• Submit insurance re-authorizations and prior authorizations as needed to prevent delays in therapy
• Ensure clinical and regulatory compliance by asking required screening questions and escalating concerns to a pharmacist when appropriate
• Maintain accurate patient records, demographic information, and insurance documentation in designated systems
• Collaborate daily with pharmacy operations teams to support timely dispensing, shipping, and refill coordination
• Serve as a trusted point of contact while adhering to all state Board of Pharmacy regulations, HIPAA, and applicable laws
• Identify opportunities to improve patient support workflows while maintaining high standards of accuracy and service

What We’re Looking For

You may be a great fit if you bring:

• A strong commitment to patient support and continuity of care
• Clear, compassionate communication skills with patients and healthcare partners
• Attention to detail and accountability in highly regulated environments
• Comfort balancing multiple priorities while maintaining accuracy