Compassionate Patient Access Specialist - Scheduling & Care

Outpatient Imaging Affiliates, LLC; Franklin (TN); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

PTO & Holiday Pay

Health insurance (HSA/FSA)

401(k) with company match

Disability & EAP

Remote/Hybrid opportunities

Job summary

Outpatient Imaging Affiliates is seeking a Patient Access Specialist to join a patient-focused team. The role involves handling phone inquiries, scheduling, and coordinating orders with strong communication and medical terminology knowledge.

We offer competitive pay and a comprehensive benefits program, with opportunities for remote or hybrid work for select roles. Equal opportunity employer, with a broad benefits package including health, life, and retirement options.

Qualifications

• One year of medical office experience.
• Knowledge of medical terminology preferred.
• Radiology experience is preferred.

Responsibilities

• Handle phone calls, scheduling, and order coordination with daily schedules.
• Provide excellent customer service and maintain professional communication.
• Operate office equipment (fax, computers, printers) efficiently.
• Collaborate with Imaging Center staff to ensure timely patient care.
• Maintain records, compile data, and prepare reports.
• May manage supplies and medical records.
• Protect HIPAA sensitive information and ensure compliance.
• Support special projects and participate as a team member.
• Attend meetings and trainings as scheduled.

Skills

Independent multitasking

Customer service

Documentation accuracy

English proficiency

Interpersonal communication

Computer applications

Education

High school diploma or equivalent

Radiology experience preferred

Medical terminology knowledge

Tools

Billing systems

EMR (Electronic Medical Records)

Fax machines

Job description

Outpatient Imaging Affiliates is seeking a Patient Access Specialist to join a patient-focused team. The role involves handling phone inquiries, scheduling, and coordinating orders with strong communication and medical terminology knowledge.

We offer competitive pay and a comprehensive benefits program, with opportunities for remote or hybrid work for select roles. Equal opportunity employer, with a broad benefits package including health, life, and retirement options.