Patient Access Specialist I

Outpatient Imaging Affiliates, LLC; Franklin (TN); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

PTO & Holiday Pay

Health insurance (HSA/FSA)

401(k) with company match

Disability & EAP

Remote/Hybrid opportunities

Job summary

Outpatient Imaging Affiliates is seeking a Patient Access Specialist to join a patient-focused team. The role involves handling phone inquiries, scheduling, and coordinating orders with strong communication and medical terminology knowledge.

We offer competitive pay and a comprehensive benefits program, with opportunities for remote or hybrid work for select roles. Equal opportunity employer, with a broad benefits package including health, life, and retirement options.

Qualifications

• One year of medical office experience.
• Knowledge of medical terminology preferred.
• Radiology experience is preferred.

Responsibilities

• Handle phone calls, scheduling, and order coordination with daily schedules.
• Provide excellent customer service and maintain professional communication.
• Operate office equipment (fax, computers, printers) efficiently.
• Collaborate with Imaging Center staff to ensure timely patient care.
• Maintain records, compile data, and prepare reports.
• May manage supplies and medical records.
• Protect HIPAA sensitive information and ensure compliance.
• Support special projects and participate as a team member.
• Attend meetings and trainings as scheduled.

Skills

Independent multitasking

Customer service

Documentation accuracy

English proficiency

Interpersonal communication

Computer applications

Education

High school diploma or equivalent

Radiology experience preferred

Medical terminology knowledge

Tools

Billing systems

EMR (Electronic Medical Records)

Fax machines

Job description

Description

Outpatient Imaging Affiliates is seeking a highly motivated, enthusiastic, compassionate individual who is a strong communicator to join an energetic, patient-focused team! Are you passionate about patient care? Do you love interacting with people? Come and join our team as a Patient Access Specialist.

JOB SUMMARY:

The Patient Access Specialist performs office functions of a specialized nature, requiring independent judgement in a medical setting.

Accomplishing our mission takes a team of people who are dedicated to treating others as they expect to be treated and who consistently demonstrate mutual respect for one another. We hold our employees in high regard as the key component to our success. We offer a total compensation package including competitive base pay and a comprehensive benefits program for your health, your quality of life, and your future:

• Paid Time Off and Holiday Pay
• Health insurance including medical, dental, vision and prescription coverage with HSA and FSA Accounts
• 401(k) plan with Company Match and Company-paid Life Insurance
• Short-term and Long-term Disability and Employee Assistance Program
• Remote and Hybrid Work Opportunities for select roles!

CAREER LADDER:

We believe in advancement, upward mobility, and growth opportunities for our team members! This career ladder shows your point of entry into our team, as well as the growth and promotional opportunities available to you within our business office department: Patient Access Specialist I - Patient Access Specialist II.

ESSENTIAL JOB FUNCTIONS:

• Handles phone correspondence, scheduling of appointments, coordinates/assembles orders with daily schedules.
• Demonstrates success in customer service, phone etiquette, communication and organizational skills.
• Proficiently maintains and uses knowledge of office equipment including, but not limited to, fax machines, computers, and printers.
• Collaborates with Imaging Center staff to facilitate timely patient care.
• Maintains records and files, compiles data, and prepares reports.
• May perform supply inventory management and/or medical record management.
• Handles HIPAA sensitive information and recognizes the importance of these regulations.
• Research requests and provides support to resolve and answer.
• May perform special projects that require additional training and skills. Performs all other duties as assigned.
• Participates as a team member and is accountable for personal work responsibilities and takes initiative to help others.
• Regular and reliable attendance which includes team meetings, trainings, and in-services as scheduled.

Requirements

REQUIRED EDUCATION & EXPERIENCE:

• One (1) year of medical office experience
• Radiology experience is preferred
• High school diploma or equivalent preferred
• Knowledge of medical terminology is preferred

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• Ability to work independently and multitask
• Excellent customer service skills
• Ability to provide documentation accurately & concisely
• Knowledge of medical & radiology terminology
• Ability to understand, read, write, and speak English
• Ability to professionally interact with managers, co-workers, clients, referring providers, patients, and vendors.
• Knowledge of computer applications, including information and billing systems, keyboard input, digital archiving, and retrieving of data.

Serving patients in communities across the country, OIA is an imaging center management & development operation that is committed to delivering an affordable diagnostic imaging option without compromising convenience, care, technology or results. We are always recruiting for talented individuals who are dedicated to excellent patient care and the highest level of customer service. Visit http://www.oiarad.com/Careers/ today to view all our clinical and non-clinical career opportunities.

We are an Equal Opportunity Employer.