Compassionate Patient Access Specialist

Children's National Hospital; Rockville (MD); On-site; USD 29,000 - 56,000; Full time

Job summary

Children's National Hospital seeks a Patient Access Representative to greet families, register patients, verify insurance, and support scheduling needs. The role requires strong customer service and organizational skills, with 2 years of related experience and a high school diploma.

Responsibilities include collecting demographic and insurance information, assisting with authorization reminders, and supporting ancillary operations. The position may float to various patient access areas as needed.

Qualifications

• Broad knowledge in administrative processes and customer service.
• Proficient computer skills required.

Responsibilities

• Demonstrate accuracy of scheduling patients using the applicable scheduling system and verify codes.
• Enter information into billing/registration system with courtesy.
• Collect and verify demographic and insurance information; update systems.
• Greet patients and parents; obtain consents and required insurance documentation.
• Respond to patient portal work lists and inquiries.
• Maintain office files and reception area; answer calls professionally.

Skills

Administrative processes

Customer service

Computer knowledge

Word

Excel

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Children's National Hospital seeks a Patient Access Representative to greet families, register patients, verify insurance, and support scheduling needs. The role requires strong customer service and organizational skills, with 2 years of related experience and a high school diploma.

Responsibilities include collecting demographic and insurance information, assisting with authorization reminders, and supporting ancillary operations. The position may float to various patient access areas as needed.