Compassionate Patient Access Specialist

CHI; Dickinson (ND); On-site; USD 26,000 - 36,000; Full time

Job summary

CHI St. Alexius Health Dickinson is seeking a Patient Access Representative to guide patients and clinical teams through admission and registration to deliver timely, high-quality care.

As the first point of contact, you will ensure accuracy, confidentiality, and compassionate service during check-in, while navigating multiple computer systems and maintaining patient-centered support.

Qualifications

• High School Diploma or GED upon hire.
• 1 year relevant experience in healthcare, patient access setting preferred, with knowledge of patient registration procedures, health insurance payers, and real-time insurance eligibility verifications.

Responsibilities

• Accuracy & Data Integrity: Expertly capture and verify patient demographics and insurance information to ensure seamless billing and clinical workflows.
• Customer Engagement: Provide a positive, professional experience for patients and families, communicating clearly regarding financial responsibilities and appointment logistics.
• Operational Excellence: Maintain compliance with privacy regulations (HIPAA) while efficiently managing high-volume registration, scheduling, and documentation tasks.
• Problem-Solving: Proactively identify and resolve registration discrepancies and know when to escalate complex issues to ensure workflow continuity.

Education

High School Diploma or GED

Job description

CHI St. Alexius Health Dickinson is seeking a Patient Access Representative to guide patients and clinical teams through admission and registration to deliver timely, high-quality care.

As the first point of contact, you will ensure accuracy, confidentiality, and compassionate service during check-in, while navigating multiple computer systems and maintaining patient-centered support.