Compassionate Patient Access Specialist

Catholic Health Initiatives; Valley City (ND); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

CHI Mercy Health Valley City is seeking a Patient Access Representative to support registration, admitting, scheduling, and patient access across hospital access points. You will help ensure accurate patient records and provide compassionate service to patients and families.

The role requires strong attention to detail, excellent communication, and the ability to navigate multiple systems in a fast-paced environment.

Qualifications

• High School Graduate or GED required.
• One (1) year of relevant experience in healthcare, patient access setting is preferred.
• Knowledge of patient registration procedures and documentation, health insurance payers, and real-time insurance eligibility verifications preferred.

Responsibilities

• Perform patient registration and admitting functions across assigned access areas, including the Emergency Department, main registration, admitting, and other patient access points.
• Gather, verify, and update demographic, insurance, and account information to ensure accurate patient records and timely access to care.
• Verify insurance eligibility and benefits, communicate patient financial responsibility, and collect point-of-service payments when appropriate.
• Schedule, confirm, and revise appointments while supporting provider and clinic workflows.
• Scan, index, and manage patient documentation within the electronic health record to support registration, billing, and clinical processes.
• Identify and resolve routine registration, insurance, and encounter issues, escalate complex situations as needed, and provide patient support by phone and other approved communication channels.

Skills

Customer service

Attention to detail

Communication

Education

High School Diploma or GED

Tools

EHR systems

Job description

CHI Mercy Health Valley City is seeking a Patient Access Representative to support registration, admitting, scheduling, and patient access across hospital access points. You will help ensure accurate patient records and provide compassionate service to patients and families.

The role requires strong attention to detail, excellent communication, and the ability to navigate multiple systems in a fast-paced environment.