Patient Access Concierge

CHI St Joseph's Health; Park Rapids (MN); On-site; USD 42,000 - 52,000; Full time

Job summary

CHI St. Joseph’s Health in Park Rapids, MN, seeks a Patient Access Representative to create a positive first impression for patients and families. You will support registration, admitting, scheduling, and access functions while ensuring information accuracy and care with compassion.

You will work across hospital access points, using multiple systems to maintain accurate records and timely access to care, delivering excellent service in a fast-paced environment.

Qualifications

• High School Graduate or GED required.
• 1 year of healthcare experience preferred.
• Knowledge of patient registration procedures, health insurance payers, and real-time insurance eligibility verifications preferred.

Responsibilities

• Perform patient registration and admitting functions across assigned access areas, including the Emergency Department, main registration, admitting, and other patient access points.
• Gather, verify, and update demographic, insurance, and account information to ensure accurate patient records and timely access to care.
• Verify insurance eligibility and benefits, communicate patient financial responsibility, and collect point-of-service payments when appropriate.
• Schedule, confirm, and revise appointments while supporting provider and clinic workflows.
• Scan, index, and manage patient documentation within the electronic health record to support registration, billing, and clinical processes.
• Identify and resolve routine registration, insurance, and encounter issues, elevate complex situations as needed, and provide patient support by phone and other approved communication channels.

Education

High School Diploma or GED

Job description

CHI St. Joseph’s Health in Park Rapids, MN, seeks a Patient Access Representative to create a positive first impression for patients and families. You will support registration, admitting, scheduling, and access functions while ensuring information accuracy and care with compassion.

You will work across hospital access points, using multiple systems to maintain accurate records and timely access to care, delivering excellent service in a fast-paced environment.