Compassionate Patient Access & Scheduling Specialist

LCMC Health; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

LCMC Health in Louisiana is seeking a Patient Access Representative in Central Scheduling to be the friendly first contact for patients, guiding them to the right care and coordinating appointments across specialties and locations.

You’ll verify insurance, collect information, coordinate referrals, and maintain accurate records, all while delivering exceptional customer service over the phone in a fast-paced, confidential environment.

Qualifications

• Experience in customer service or healthcare environment.
• Strong computer skills and ability to learn new systems quickly.
• Ability to work efficiently in a fast-paced scheduling environment.

Responsibilities

• Schedule patient appointments across multiple specialties and locations
• Verify insurance eligibility and ensure required information is complete
• Coordinate referrals, authorizations, and scheduling requirements when needed
• Help patients find appointment times that best meet their needs
• Answer incoming calls and provide exceptional customer service
• Communicate with providers, clinics, and care teams to coordinate patient care
• Maintain accurate patient records while protecting confidentiality

Skills

Customer service

Communication

Attention to detail

Multitasking

Phone etiquette

Education

High School Diploma or GED (or 2 years of applicable experience in lieu of education)

Job description

LCMC Health in Louisiana is seeking a Patient Access Representative in Central Scheduling to be the friendly first contact for patients, guiding them to the right care and coordinating appointments across specialties and locations.

You’ll verify insurance, collect information, coordinate referrals, and maintain accurate records, all while delivering exceptional customer service over the phone in a fast-paced, confidential environment.