Patient Access Experience Specialist

LCMC Health; New Orleans (LA); On-site; USD 38,000 - 48,000; Full time

Job summary

LCMC Health in New Orleans, LA is seeking a Patient Access Representative to greet patients, schedule appointments, register patients, verify insurance, and support admissions and financial guidance. You will interact with patients and families to ensure a smooth, compassionate experience in a fast-paced setting.

Your role combines customer service, problem-solving, and attention to detail to help move care forward and connect patients with the right resources at the point of contact.

Qualifications

• Experience in patient registration, scheduling, insurance verification, and financial processes.
• Strong customer service and interpersonal skills.
• Comfort with healthcare systems and basic computer tasks.

Responsibilities

• Greet and assist patients, families, and visitors in person and by phone.
• Schedule appointments and coordinate patient services accurately and efficiently.
• Register patients and update demographic, insurance, and guarantor information.
• Verify insurance eligibility and collect required documentation.
• Support admissions, transfers, discharges, and bed placement processes as needed.
• Explain financial responsibilities, collect payments, and connect patients with financial assistance resources.
• Answer calls and direct patients to the appropriate departments and services.
• Collaborate with clinical and support teams to help ensure a seamless patient experience.

Skills

Customer service

Communication

Problem-solving

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Registration software

Insurance verification systems

Job description

LCMC Health in New Orleans, LA is seeking a Patient Access Representative to greet patients, schedule appointments, register patients, verify insurance, and support admissions and financial guidance. You will interact with patients and families to ensure a smooth, compassionate experience in a fast-paced setting.

Your role combines customer service, problem-solving, and attention to detail to help move care forward and connect patients with the right resources at the point of contact.