Compassionate Patient Access & Scheduling Specialist

Jackson Health System; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Miami Transplant Institute at Jackson Health System is seeking a PG Receptionist who serves as the primary access point for patients, ensuring timely, compassionate service in a busy specialty setting. You will greet and check in patients to the EHR, collect IDs and insurance cards, collect copays, and schedule appointments, coordinating with clinical staff.

Strong organizational and communication skills are required; HS diploma preferred, 0–3 years experience welcomed, and the role follows

Qualifications

• 0–3 years of related experience.
• High School diploma strongly preferred.
• Ability to analyze, organize and prioritize work accurately while meeting deadlines.
• Ability to communicate effectively in both oral and written form.

Responsibilities

• Greets and checks in patients to EHR.
• Collects identification and insurance card to scan into the patient's chart.
• Collects copays, coinsurance, deductible, and past due balances.
• Schedules new and follow up appointments for all patients.
• Contacts any patients that no show and/or cancel appointments to reschedule.
• Assists in managing incoming faxes and messages by attaching to patients EHR or processing requests.
• Confirms appointments and verifies patients' insurance eligibility daily.
• Processes medical records requests by scanning or faxing requested information.
• Assists Therapist with scheduling tests and ancillary services.
• Assures all requested authorizations have been approved.

Skills

Customer service

Communication

Organization

Prioritization

EHR handling

Education

High School diploma

Tools

EHR software

Scan devices

Job description

The Miami Transplant Institute at Jackson Health System is seeking a PG Receptionist who serves as the primary access point for patients, ensuring timely, compassionate service in a busy specialty setting. You will greet and check in patients to the EHR, collect IDs and insurance cards, collect copays, and schedule appointments, coordinating with clinical staff.

Strong organizational and communication skills are required; HS diploma preferred, 0–3 years experience welcomed, and the role follows