Patient Access Scheduler: Fast-Paced, Compassionate Care

Baptist Health; Miami (FL); On-site; USD 40,000 - 56,000; Full time

Job summary

Baptist Health in Miami is seeking a Patient Access Specialist to schedule diagnostic, surgical, therapy, and physician visits. You will verify demographics and insurance information, register patients, and input data into the scheduling system in a fast-paced, call-center style environment.

The role emphasizes delivering compassionate, professional service to patients of all ages, ensuring accuracy and adherence to privacy guidelines (HIPAA). Bilingual English and Spanish/Creole are preferred.

Qualifications

• Complete and pass the Patient Access training course.
• Ability to work in a high-volume, fast-paced environment.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication.
• Knowledge of HIPAA, AHCA, EMTALA, and Medicare guidelines.
• Bilingual English, Spanish/Creole preferred.
• Experience with computer applications (e.g., Microsoft Office, EMR).

Responsibilities

• Schedule patient appointments (diagnostic, surgical, therapy, physician office visits).
• Obtain and verify demographic and insurance information.
• Register patients and enter data into scheduling system.
• Work in a call center type environment and meet quality metrics.
• Provide professional, compassionate, and friendly service to patients and families.

Skills

Customer service

Interpersonal skills

Attention to detail

Team player

Communication

Education

High School or equivalent

Tools

Microsoft Office

EMR systems

Job description

Baptist Health in Miami is seeking a Patient Access Specialist to schedule diagnostic, surgical, therapy, and physician visits. You will verify demographics and insurance information, register patients, and input data into the scheduling system in a fast-paced, call-center style environment.

The role emphasizes delivering compassionate, professional service to patients of all ages, ensuring accuracy and adherence to privacy guidelines (HIPAA). Bilingual English and Spanish/Creole are preferred.