Receptionist, Physician Group, Full-Time, Days, 8:30am-5:00pm

Jackson Health System; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Miami Transplant Institute at Jackson Health System is seeking a PG Receptionist who serves as the primary access point for patients, ensuring timely, compassionate service in a busy specialty setting. You will greet and check in patients to the EHR, collect IDs and insurance cards, collect copays, and schedule appointments, coordinating with clinical staff.

Strong organizational and communication skills are required; HS diploma preferred, 0–3 years experience welcomed, and the role follows

Qualifications

• 0–3 years of related experience.
• High School diploma strongly preferred.
• Ability to analyze, organize and prioritize work accurately while meeting deadlines.
• Ability to communicate effectively in both oral and written form.

Responsibilities

• Greets and checks in patients to EHR.
• Collects identification and insurance card to scan into the patient's chart.
• Collects copays, coinsurance, deductible, and past due balances.
• Schedules new and follow up appointments for all patients.
• Contacts any patients that no show and/or cancel appointments to reschedule.
• Assists in managing incoming faxes and messages by attaching to patients EHR or processing requests.
• Confirms appointments and verifies patients' insurance eligibility daily.
• Processes medical records requests by scanning or faxing requested information.
• Assists Therapist with scheduling tests and ancillary services.
• Assures all requested authorizations have been approved.

Skills

Customer service

Communication

Organization

Prioritization

EHR handling

Education

High School diploma

Tools

EHR software

Scan devices

Job description

Jackson's Miami Transplant Institute

Department: Miami Transplant Institute (MTI)

Address: 1801 NW 9th Avenue, Miami, Florida 33136

Shift Details: Full-Time, Days, 8:30am-5:00pm

Why Jackson's Miami Transplant Institute

The Miami Transplant Institute is the only center in Florida that performs all types of organ transplantsheart, lung, heart-lung, kidney, pancreas, kidney-pancreas, liver, intestinal, and multi-visceral transplants. Since opening in 1970, the Miami Transplant Institute has been dedicated to offering patients the best possible surgical, medical, and rehabilitation care. Miami Transplant Institute has been doing liver transplants for almost 50 years with more than 4,000 livers since 1988. We perform more than 125 liver transplants a year, one of the highest volumes in the country. Most importantly, our programs for both children and adults consistently rank among the nation's best in terms of patient outcomes.

Summary

The PG Receptionist is the primary access point for patients and is responsible to ensure that the patient receives timely, efficient, and compassionate customer service.

Responsibilities

• Greets and checks in patients to EHR.
• Collects identification and insurance card to scan into the patient's chart.
• Collects copays, coinsurance, deductible, and past due balances.
• Schedules new and follow up appointments for all patients.
• Contacts any patients that no show and/or cancel appointments to reschedule.
• Assists in managing incoming faxes and messages by attaching to patients EHR or processing requests.
• Confirms appointments and verifies patients' insurance eligibility daily.
• Processes medical records requests by scanning or faxing requested information.
• Assists Therapist with scheduling tests and ancillary services.
• Assures all requested authorizations have been approved. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned.

Experience

Generally, requires 0 to 3 years of related experience.

Education

High School diploma is strongly preferred.

Skill

Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications.

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.