PG Receptionist, Full-Time, M-F, 8:00am-4:30pm

Jackson Health System; Miami (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

Jackson Health System's U Health Jackson Urgent Care Cutler Bay is seeking a PG Receptionist to serve as the primary access point for patients, delivering timely, compassionate customer service while guiding them through intake and documentation.

You will greet patients, collect IDs and insurance, manage copays, schedule appointments, verify eligibility, handle faxes, and support clinicians and staff as needed, all while maintaining a professional, caring demeanor.

Qualifications

• 0–3 years of related experience.
• High School diploma preferred.

Responsibilities

• Greets and checks in patients in EHR.
• Collects ID and insurance card to scan.
• Collects copays and balances.
• Schedules new and follow-up appointments.
• Contacts no-shows/cancelled appointments to reschedule.
• Manages incoming faxes and messages in EHR.
• Verifies insurance eligibility daily.
• Processes medical records requests by scanning or faxing.
• Assists with scheduling tests and authorizations.
• Demonstrates CARE values and professional service.

Skills

Customer service

Communication

Scheduling

EHR navigation

Education

High School Diploma

Tools

EHR software

Job description

U Health Jackson Urgent Care Cutler Bay

Address: 18910 South Dixie Highway, Miami, Florida, 33157

Shift details: Full-Time, M-F, 8:00am-4:30pm

About

Don't let an illness or injury slow you down. Visit U Health Jackson Urgent Care Cutler Bay for fast, convenient care for minor illnesses and injuries. We always have board-certified doctors from U Health the University of Miami Health System on site at each of our centers to provide expert care when you need it. We'll see you quickly and can usually have you diagnosed, treated, and on your way in an hour or less.

Summary

The PG Receptionist is the primary access point for patients and is responsible to ensure that the patient receives timely, efficient, and compassionate customer service.

Responsibilities

• Greets and checks in patients to EHR. Collects identification and insurance card to scan into the patient’s chart.
• Collects copays, coinsurance, deductible, and past due balances. Schedules new and follow up appointments for all patients.
• Contacts any patients that no show and/or cancel appointments to reschedule.
• Assists in managing incoming faxes and messages by attaching to patients EHR or processing requests.
• Confirms appointments and verifies patients' insurance eligibility daily.
• Processes medical records requests by scanning or faxing requested information.
• Assists Therapist with scheduling tests and ancillary services. Assures all requested authorizations have been approved.
• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
• Performs all other related job duties as assigned.

Experience

Generally, requires 0 to 3 years of related experience.

Education

High School diploma is strongly preferred.

Skill

Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications.

Credentials

Valid license or certification is required as needed, based on the job or specialty.

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.