Patient Access Representative - Appleton

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 22,000 - 33,000; Full time

Job summary

Children’s Wisconsin is seeking a customer-focused Registration Associate to welcome patient families and obtain registration and insurance information. You will register patients and ensure accurate data entry so revenue cycle flows smoothly with insurance verification and proper demographics.

This on-site role demands strong organizational skills, ability to work with care teams, and flexibility to cover a rotating 2-12 hour shift every two weeks.

Qualifications

• 1+ years of experience in customer service.
• Epic experience preferred.
• Healthcare setting experience preferred.

Responsibilities

• Greet and register patients and collect demographics and insurance information.
• Ensure accurate data entry and collect co-pays.
• Coordinate with care teams to maintain clinic operations.
• Assist with self-check-in and queue management.
• Follow infection prevention protocols and privacy guidelines.
• Work with interpreter services as needed.

Skills

Customer service

Communication

Data entry

Registration processes

Teamwork

Education

High School diploma or GED

Tools

Epic

Windows OS

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

Job Summary

Welcomes and initiates contact with patient families to obtain necessary registration and insurance information. Registers patients by following established department guidelines. Ensure that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors.

Essential Functions

• Communicates timely with patients, families, and staff to ensure seamless access throughout the delivery of care.
• Actively greets patient families, engaging them before they engage us to ensure a positive first contact to begin their experience with Children’s.
• Supports clinic flow, monitoring patient location, communicating waiting room placement and wait time while communicating the patient’s needs to care providers through appropriate channels to maintain optimal clinic operations.
• Engage with Interpreter services when indicated in the Electronic Medical Record or at patient family request.
• Enters all registration information (demographic and insurance) accurately and completely. Scans registration documents as needed into the system, obtains patient/family signatures and collects co-pays/ outstanding balances from patient, parent, or guardian in accordance to CHHS guidelines.
• Facilitates self-check in process through Welcome Kiosks and concierge module.
• Positively identify patients and actively engage with families utilizing self-service options.
• Follows proper infection prevention protocols and check for isolation and infection prevention alerts and notifications.

Education

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) Required

Required Experience:

• 1+ years of experience in customer service
• Epic experience Preferred
• Prior experience in a healthcare setting Preferred

Knowledge, Skills and Abilities

• Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously. Ability to work independently or as a team.
• Ability to work a weekend schedule, holiday schedule and possible hours or location shift change at times.
• Knowledge of computer and keyboard, Microsoft Window and basic word processing skills and ability to troubleshoot basic PC issues.
• Proficient data entry skills with accuracy and speed
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.

Required for All Jobs:

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
• Employment is at-will.

This document does not create an employment contract, implied or otherwise.

This position is a rotating shift, with 2 12-hour days every 2 weeks. The hours are 830am - 9pm.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Dedicated solely to the health and well-being of children

We are the region's only independent healthcare system dedicated solely to the health and well-being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options.

Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well-respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best.

Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.