Patient Access Representative - Appleton

Children's Wisconsin; Appleton (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Children’s Wisconsin in Appleton, WI is seeking a patient registration specialist to warmly welcome families and collect insurance information, ensuring accurate data entry and smooth revenue cycle flow. The role involves coordinating with care teams, utilizing self-check in, interpreter services when needed, and maintaining infection prevention protocols.

Weekend/holiday coverage may be required; prior healthcare or Epic experience is preferred.

Qualifications

• 1+ years of experience in customer service
• Epic experience Preferred
• Prior experience in a healthcare setting Preferred

Responsibilities

• Welcomes and initiates contact with patient families to obtain necessary registration and insurance information.
• Registers patients by following established department guidelines.
• Ensure that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors.
• Communicates timely with patients, families, and staff to ensure seamless access throughout the delivery of care.
• Actively greets patient families, engaging them before they engage us to ensure a positive first contact to begin their experience with Children’s.
• Supports clinic flow, monitoring patient location, communicating waiting room placement and wait time while communicating the patient’s needs to care providers through appropriate channels to maintain optimal clinic operations.
• Engage with Interpreter services when indicated in the Electronic Medical Record or at patient family request.
• Enter all registration information (demographic and insurance) accurately and completely. Scans registration documents as needed into the system, obtains patient/family signatures and collects co‑pays/ outstanding balances from patient, parent, or guardian in accordance to CHHS guidelines.
• Facilitates self‑check in process through Welcome Kiosks and concierge module.
• Positively identify patients and actively engage with families utilizing self‑service options.
• Follows proper infection prevention protocols and check for isolation and infection prevention alerts and notifications.

Skills

Customer service

Healthcare experience

Data entry

Epic experience

Communication

Teamwork

Education

High School diploma or GED

Tools

Epic Systems

Microsoft Windows

Job description

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well‑being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day,

Job Summary

Welcomes and initiates contact with patient families to obtain necessary registration and insurance information. Registers patients by following established department guidelines. Ensure that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors.

Essential Functions

• Communicates timely with patients, families, and staff to ensure seamless access throughout the delivery of care.
• Actively greets patient families, engaging them before they engage us to ensure a positive first contact to begin their experience with Children’s.
• Supports clinic flow, monitoring patient location, communicating waiting room placement and wait time while communicating the patient’s needs to care providers through appropriate channels to maintain optimal clinic operations.
• Engage with Interpreter services when indicated in the Electronic Medical Record or at patient family request.
• Enter all registration information (demographic and insurance) accurately and completely. Scans registration documents as needed into the system, obtains patient/family signatures and collects co‑pays/ outstanding balances from patient, parent, or guardian in accordance to CHHS guidelines.
• Facilitates self‑check in process through Welcome Kiosks and concierge module.
• Positively identify patients and actively engage with families utilizing self‑service options.
• Follows proper infection prevention protocols and check for isolation and infection prevention alerts and notifications.

Education

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).

Required Experience

• 1+ years of experience in customer service
• Epic experience Preferred
• Prior experience in a healthcare setting Preferred

Knowledge, Skills and Abilities

• Excellent organizational, analytical, and prioritizing skills necessary to work in a fast‑paced environment with multiple tasks done simultaneously.
• Ability to work independently or as a team.
• Ability to work a weekend schedule, holiday schedule and possible hours or location shift change at times.
• Knowledge of computer and keyboard, Microsoft Window and basic word processing skills and ability to troubleshoot basic PC issues.
• Proficient data entry skills with accuracy and speed.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.

Required for All Jobs

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
• Employment is at‑will. This document does not create an employment contract, implied or otherwise.

This position is a rotating shift, with 2 12‑hour days every 2 weeks. The hours are 830am - 9pm.

Children’s Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.