Compassionate Patient Access Agent - Night Shift

R1 RCM; Benton (AR); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Benefits package

Job summary

R1 RCM in Benton, AR is hiring a Patient Access Customer Service Representative for an on-site role at LifePoint Saline Memorial Hospital. The position covers Thursday–Saturday, 5pm–5am and a rotating 6-hour shift Wednesday, offering a pathway into healthcare administration and patient access.

You will greet patients, verify information, navigate insurance details, collect co-pays, and collaborate with care teams to ensure smooth patient flow while delivering compassionate service.

Qualifications

• Exceptional customer service experience, communication and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Fast-paced environment

Education

High School Diploma or GED

Job description

R1 RCM in Benton, AR is hiring a Patient Access Customer Service Representative for an on-site role at LifePoint Saline Memorial Hospital. The position covers Thursday–Saturday, 5pm–5am and a rotating 6-hour shift Wednesday, offering a pathway into healthcare administration and patient access.

You will greet patients, verify information, navigate insurance details, collect co-pays, and collaborate with care teams to ensure smooth patient flow while delivering compassionate service.