Patient Access Manager - On-site Hospital Operations Leader

R1-Rc; Benton (AR); On-site; USD 65,000 - 81,000; Full time

Job summary

LifePoint Saline Memorial Hospital in Benton, AR is seeking a Patient Access Manager to lead front-end operations, registrations, and admissions workflows. You will develop and coach a Patient Access team of Supervisors and front-line staff, ensuring efficient patient flow and compliant processes in a fast-paced hospital setting.

The role oversees daily operations, policy implementation, and performance evaluation.

Qualifications

• 5+ years of experience in a healthcare setting, including 3+ years in a leadership role.
• Experience leading Patient Access, Registration, or front-end Revenue Cycle teams.
• Strong knowledge of patient admissions, registration workflows, and compliance requirements.
• Experience managing team performance, operations, and workflows.
• Ability to collaborate across departments and leadership levels.
• Strong communication, organization, and leadership skills.
• Bachelor’s degree preferred.
• Equivalent experience will be considered in lieu of a degree.

Responsibilities

• Lead and develop a Patient Access team, including Supervisors, Administrative Coordinators, and front-line staff.
• Oversee daily registration, admissions, and access workflows to ensure efficiency and accuracy.
• Coordinate team activities to maintain smooth patient flow and timely processing.
• Develop and implement policies and procedures related to patient admissions and billing audit processes.
• Evaluate workflows and performance, ensuring efficient patient processing, optimal bed utilization, and compliance with federal and local regulations.
• Maintain high standards of service and performance, ensuring consistent quality across all department functions.
• Drive continuous improvement efforts in collaboration with senior leadership and system-wide Patient Access teams.
• Manage department budget, including monitoring performance and identifying opportunities for improvement.
• Provide HR leadership support, including coaching, performance management, and staff development.
• Represent Patient Access in meetings, committees, and cross-functional initiatives.

Skills

Leadership

Healthcare operations

Registration workflows

Communication

Education

Bachelor’s degree preferred

Equivalent experience considered

Job description

LifePoint Saline Memorial Hospital in Benton, AR is seeking a Patient Access Manager to lead front-end operations, registrations, and admissions workflows. You will develop and coach a Patient Access team of Supervisors and front-line staff, ensuring efficient patient flow and compliant processes in a fast-paced hospital setting.

The role oversees daily operations, policy implementation, and performance evaluation.