Compassionate Oncology Front Desk Specialist

The US Oncology Network; Fairfield (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance plans

401K plan

Disability and life insurance

Paid holidays

Paid time off

Tuition reimbursement

Professional development

Merit raises

Advancement opportunities

Job summary

The US Oncology Network is seeking a Patient Services Coordinator for the Fairfield Office, 40 hours per week. You will greet patients and visitors, schedule appointments, collect demographics and co-pays, and route calls to clinical staff.

You will maintain patient records, ensure privacy compliance, handle administrative tasks, and support a compassionate, organized front desk. This role requires strong customer service, computers proficiency, and adaptability in a busy oncology clinic.

Qualifications

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records. -Other duties as requested or assigned. May type memos and forms.

Skills

Customer service

Communication

Adaptability

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The US Oncology Network is seeking a Patient Services Coordinator for the Fairfield Office, 40 hours per week. You will greet patients and visitors, schedule appointments, collect demographics and co-pays, and route calls to clinical staff.

You will maintain patient records, ensure privacy compliance, handle administrative tasks, and support a compassionate, organized front desk. This role requires strong customer service, computers proficiency, and adaptability in a busy oncology clinic.