Compassionate Patient Services Concierge & Scheduler

City of Hope; Fairfield (OH); Sur place; USD 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental Insurance

Vision Insurance

401K

Disability Insurance

Paid Holidays

PTO

Tuition Reimbursement

Professional Development

Wellness Program

Merit Raises

Résumé du poste

City of Hope is seeking a Patient Services Coordinator for our Fairfield Office. This full-time role involves greeting patients, scheduling appointments, handling phone inquiries, and assisting clinical staff while maintaining accurate patient records and ensuring a smooth front-desk operation.

The ideal candidate will have excellent customer service, strong organizational skills, and proficiency with MS Office, with a commitment to HIPAA compliance and a patient-first approach.

Qualifications

• High school diploma or equivalent required; some receptionist/office experience preferred.
• Proficiency with computer systems and MS Office (Outlook, Word, Excel) required.

Responsabilités

• Greets patients and visitors promptly and courteously.
• Registers and schedules appointments; collects co-pays and balances.
• Answers and screens calls, routing to appropriate staff and relaying messages.
• Maintains lobby area and office supplies, ensures patient charts are up to date.

Connaissances

Customer service

Front desk

Scheduling

Communication

HIPAA knowledge

Formation

High school diploma

Outils

MS Office

Description du poste

City of Hope is seeking a Patient Services Coordinator for our Fairfield Office. This full-time role involves greeting patients, scheduling appointments, handling phone inquiries, and assisting clinical staff while maintaining accurate patient records and ensuring a smooth front-desk operation.

The ideal candidate will have excellent customer service, strong organizational skills, and proficiency with MS Office, with a commitment to HIPAA compliance and a patient-first approach.